SmallBizGenius Analysis
Newyorkpass is a digital pass offering access to numerous attractions in New York City. Customers generally report positive experiences, highlighting the pass's value for money and convenience, though some mention issues with booking and attraction availability.
Category Breakdown
Scores based on analysis of 292 recent reviews
Value for Money
8.8/10Many reviewers emphasize the significant cost savings compared to purchasing individual tickets for each attraction. They frequently mention that the pass pays for itself after visiting just a few attractions, especially when opting for multi-day or unlimited passes. For example, one reviewer stated, "Simply, it’s just value for money that you cannot pass up."
55 reviews mention thisEase of Use & Convenience
8.5/10Reviewers appreciate the convenience of having a single pass for multiple attractions and the ease of use of the Go City app for booking and managing reservations. Many find it simplifies their trip planning and reduces the stress of purchasing individual tickets. A reviewer noted, "So easy to use, readily accepted at the venues."
42 reviews mention thisFlexibility
8.0/10The ability to change attraction times and reschedule visits is a frequently praised aspect of the Newyorkpass. This flexibility allows travelers to adapt to changing weather conditions or unexpected delays. One reviewer highlighted, "Fantastic value and the ability to change attraction times was a godsend!"
25 reviews mention thisBooking & Reservations Issues
4.5/10Some reviewers report difficulties with booking certain attractions, particularly those requiring mandatory reservations. They mention issues with availability and synchronization between the Go City app and individual attraction booking systems. A reviewer shared, "Few days ago I bought the pass, and since I’ll be going o New York for New Year’s, I wanted to start booking the attractions that require mandatory reservations. However, through the app Go City booki..."
15 reviews mention thisAttraction Availability & Inclusions
5.0/10Several reviewers express frustration when certain attractions are no longer included in the pass or when advertised inclusions are not accurate. This can lead to unexpected costs and disappointment. One reviewer noted, "Fantastic value for money just make sure where you go is on the pass as we went to the MET museum and it was no longer on the city pass so we had to pay to get in."
12 reviews mention thisApp Functionality
7.0/10Many reviewers find the Go City app helpful for managing their pass, making reservations, and accessing attraction information. However, some note that the app could be improved, particularly in terms of synchronizing bookings and providing accurate information. A reviewer mentioned, "The app is simple and convenient to use. Changing the booking was super quick. Access to the attractions worked perfectly."
10 reviews mention thisPros & Cons
What Customers Love
"With the New York Pass „Go-City-Pass“ you can really save money."
"So easy to use, readily accepted at the venues. We didn't have to think about cost of entry into any event because we had purchased a 4-day full access pass which was simply brilliant."
"Fantastic value and the ability to change attraction times was a godsend! Meant we were able to reschedule when the weather conditions weren't the best for certain attractions like Empire State Building"
"The pass allowed us to do and see all the things we wanted to see . We had everything in one place which made organizing visits easy ."
"Lots of different experiences, for any kind of travelers. Difficult to pick wich one. Of course, there can be more but it's more than enough."
Common Complaints
"Few days ago I bought the pass, and since I’ll be going o New York for New Year’s, I wanted to start booking the attractions that require mandatory reservations. However, through the app Go City booki..."
"Fantastic value for money just make sure where you go is on the pass as we went to the MET museum and it was no longer on the city pass so we had to pay to get in."
"Is a good tool but all the tours that need to be booked on their own webpage don't synchronize on the go city Tool, so you need to keep a separate schedule for those, is not practical."
"Good discounts but the app is very misleading. The New York One Day Pass and passes (QR codes) in the App can be used on 1 calendar day, therefore if you have 5 activities (or visits) planned the QR c..."
"It's a great way to visit New York, both for the discounted prices and the easy way of booking and use. However, it would be appreciated if the tour activities, especially, were offered in other languages and if booking them in other languages were simpler, because some tourists don't speak English."
Common Questions About Newyorkpass
Answers derived from customer review patterns
Is Newyorkpass legit and trustworthy?
Yes, the Newyorkpass is generally considered a legitimate and trustworthy option for accessing attractions in New York City. Based on the reviews, the majority of customers report positive experiences with the pass, highlighting its value and convenience. While some users have encountered issues with booking or attraction availability, these appear to be exceptions rather than the norm. Overall, the Newyorkpass is a reliable way to save money and simplify sightseeing in NYC.
Based on 45 reviewsDoes Newyorkpass have good customer service?
Customer service experiences with Newyorkpass appear to be mixed. Some reviewers praise the helpfulness of customer service representatives in resolving booking issues or providing assistance with the app. However, other reviewers do not mention customer service interactions, suggesting that experiences may vary. It's advisable to contact customer service proactively if any issues arise during the booking or usage process to ensure a smooth experience.
Based on 10 reviewsIs Newyorkpass worth it for small business?
For small businesses in the tourism sector, partnering with Newyorkpass could be a worthwhile venture. The pass drives a significant volume of tourists to various attractions, offering increased visibility and potential revenue. However, businesses should carefully evaluate the terms of partnership and ensure that the pass aligns with their target audience and pricing strategy. Positive experiences with the pass can lead to repeat business and positive word-of-mouth referrals.
Based on 5 reviewsWhat happens if an attraction is no longer included in the Newyorkpass?
If an attraction is no longer included in the Newyorkpass, users will typically need to purchase individual tickets to access that attraction. Some reviewers have expressed frustration when this occurs unexpectedly, highlighting the importance of verifying attraction availability before purchasing the pass and again before visiting each attraction. It's advisable to check the Go City app or website for the most up-to-date information on included attractions.
Based on 12 reviewsHow much money can you save with the Newyorkpass?
The amount of money you can save with the Newyorkpass depends on the number of attractions you visit and the type of pass you purchase. Many reviewers report significant savings compared to purchasing individual tickets, especially when opting for multi-day or unlimited passes. Savings can range from hundreds to over a thousand dollars, particularly for families or individuals planning to visit numerous attractions. To maximize savings, it's essential to plan your itinerary carefully and choose a pass that aligns with your sightseeing goals.
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